What is Vivid Digital Workforce?
The specialist/role layer: who does the work. Customer Services is live (supported by Liyana voice). Finance, Marketing, and CFO specialists are planned.
The role layer — who is doing the work — not the voice pipe. AI should give people more capacity, not another system to chase. Specialists handle the work; Liyana speaks; AmanahCX or your CRM holds the record.
Information is captured once and reused across the process.
Reminders, routing, notifications, and escalation happen automatically.
Customer, case, document, and process context stay connected.
People handle exceptions, relationships, and higher-value decisions.
Live. First-line CX: intent, tickets, follow-up. This is the application layer Liyana currently supports. Liyana is the voice; this specialist does the work.
LivePlanned. Collections, exceptions, and finance operations without proportional headcount.
PlannedPlanned. Campaign follow-up, lead handling, and consistent outbound execution.
PlannedPlanned. Executive questions on revenue, pipeline, and exceptions — at conversation speed, via Liyana / VoiceOS.
PlannedThe business effect: higher employee capacity → more work completed → faster service → stronger operating scalability.
Hear a Liyana-style agent take first contact, then we map which specialist should own the rest of the process.