Products & services

Seven products.
One productivity objective.

Each product addresses a different source of operational friction. Together they create a connected digital workforce. Individually they remain integration-ready — all can work in synergy or independently.

Liyana AmanahCX Call Center Studio Digital Workforce VividFlows Document Management Visitor Management Enterprise services
01 · Voice layer

Liyana

CRM-agnostic voice AI that makes the first interaction productive. The core is a voice layer for multiple activities. Today, first contact is the customer: a conversation that captures intent and triggers tickets. The whole stack is ready under AmanahCX when you want voice, tickets, and CRM in one environment.

Open Liyana page →

CallInbound or outbound over SIP / VoIP
UnderstandIntent + context + required information
ActTicket / opportunity · route · human hand-off
Write backUpdate the CRM or helpdesk already in use

Under Liyana

  • Multilingual voice — Urdu, Arabic, English
  • Live chat with human hand-off
  • VoiceOS — additional service for executive / business Q&A by voice (planned under Liyana, not a separate product)

Agnostic by design

Connect Liyana to the CRM or helpdesk already in use. Customer-service work itself is a Digital Workforce specialist; Liyana is how that work is spoken, understood, and routed.

02 · Agentic CRM

AmanahCX

Our own agentic CRM. Turn customer context into the next business action — capture, Customer 360, intent-based tickets, duplicate detection, assignment, TAT/SLA, escalation, and audit. SuperAGI and Creatio remain available as additional CRM options; AmanahCX is the native stack we highlight.

Capture → 360 → action → control

Voice, email, messaging, and staff requests land in one customer record. AI creates tickets from intent, flags duplicates, summarises correspondence, and keeps resolution on the audit trail.

Also available

SuperAGI (agentic AI / CRM) and Creatio (no-code CRM / BPM) when a client already uses them or prefers that path.

Open AmanahCX website →

Complaint TAT · Urdu voice · FAQ · Built by Vivid

AmanahCX — from interaction to resolution

03 · Contact center

Call Center Studio

The contact-center platform we deploy — not a generic “AI call center” label. Voice, WhatsApp, chat, and email in one omnichannel environment, with routing, agent assist, and post-call automation.

Where it sits

Call Center Studio is the telephony and omnichannel fabric. Liyana can take first contact on voice; Digital Workforce specialists handle the work; AmanahCX or another CRM holds the record.

www.callcenterstudio.com →

04 · Specialists

Digital Workforce

The role layer — who is doing the work — not the voice pipe. Customer Services is live (the application layer Liyana currently supports). Finance, Marketing, and CFO specialists are planned.

Open Digital Workforce page →

Customer Services

Live. First-line CX: intent, tickets, follow-up. Liyana provides the voice layer; this specialist does the work.

Live

Finance specialist

Planned. Collections, exceptions, and finance operations without proportional headcount.

Planned

Marketing specialist

Planned. Campaign follow-up, lead handling, and consistent outbound execution.

Planned

CFO

Planned. Executive questions on revenue, pipeline, and exceptions — at conversation speed.

Planned
05 · Workflow automation

VividFlows

Turn a defined process into an executable digital workforce. Processes no longer live only in email, forms, and spreadsheets.

Open VividFlows page →

The problem

Approvals stall. Exceptions require chasing. Changes are hard to govern. Bottlenecks are visible only after the fact.

How VividFlows solves it

  • Digital process modelling
  • Sequential and parallel approvals
  • Rules and conditional routing
  • Task ownership and ageing
  • Reminders and SLA / TAT escalation
  • Versioned history and audit trail

Productivity impact: shorter cycle times, fewer hand-offs, visible bottlenecks, controlled execution at scale.

06 · Information operations

Document Management Solution

Turn information trapped in documents into usable business work. Correspondence and evidence stay connected to the case or workflow they support.

Open Document Management page →

The problem

Documents sit in folders and inboxes. Teams work from old versions. Incoming correspondence requires manual triage. Evidence is hard to retrieve.

How it solves it

  • Central repository
  • OCR / extraction and classification
  • Version history and controlled access
  • Correspondence routing
  • Linkage to workflows and cases
  • Searchable audit history
07 · Visitor operations

Visitor Management

Move from a visitor register to a connected visitor operations process — not just electronic check-in.

Open Visitor Management page →

Core capabilities

  • Pre-registration and self-registration
  • Configurable approval workflow
  • QR / kiosk check-in and badge printing
  • Automated host notification
  • Real-time tracking, reports, and mobile app

Advanced + connectivity

  • Document / ID capture, NDA / policy acknowledgement
  • Multilingual interface, watchlists, emergency headcount
  • Access-control integration, SSO / Active Directory
  • Cloud or on-premise, multi-site, role-based access
  • Email / SMS, Genetec, Microsoft 365 / Okta, kiosk / web / mobile
Services

AI and workflow automation for enterprises

Use AI to remove repetitive work — and workflow automation to orchestrate everything that remains. We connect interactions to context, business rules, enterprise systems and people so work moves forward with less manual intervention. We do not require replacement of the existing technology stack.

Engage

Voice, email, WhatsApp, and visitor channels as a single operational front door.

Understand

AI intent, context, and the customer or employee record — captured once, reused across the process.

Act

Create, assign, approve, update, and integrate. Tickets, tasks, and workflows without re-keying.

Control

Authenticate, TAT / SLA, escalation, and audit trail. Human-in-the-loop for judgement and exceptions.

Deploy how you need

API / event-driven. Private cloud or on-premise. Governed, role-based access. Modular: one capability, or several into a governed process.

What the enterprise gains

Productivity, throughput, control, consistency, live visibility of bottlenecks, and scalability without new silos.

Designed for process-intensive, regulated, high-volume environments: financial services, telecom and BPO, HR / finance / procurement / compliance / facilities, and public or member-service organisations.

Get started

Start where friction
is highest.

Book a discovery call. We’ll map the first process worth automating — voice, CRM, workflow, documents, or visitor operations.

Email Us to Book a Call WhatsApp Pakistan
+92 334-4484843 WhatsApp USA
+1 561-589-3158
WhatsApp